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Our prepaid plans are changing

Our prepaid plans are changing from 10 April 2024.

We’ve put together these frequently asked questions that may assist. If you have any other questions, you can call us on 1300 126 122 or check out the other ways to contact us.

What happens to my current recharge?

Your current recharge amount will remain unchanged until the end of the relevant recharge expiry period, even if the expiry period is after 10 April 2024.

However, once your recharge expires, only the in market plan options will be available for recharge.

If you are on an Extra Extra Large 30 Day or a Small/Medium/Large 180 Day plan, you have the flexibility to continue recharging on that plan until further notice. However, if you decide to switch to another plan, please be aware that you won’t be able to revert back to it, as it is no longer available in the market.

If you are currently on Extra Small 5 Day plan, Small/Large 90 Day plan, or Extra Small 180 Day plan, you can continue using your inclusions until they expire. However, please note that when you decide to recharge next, only the in-market plan options will be available for selection.

What are some of the key features of the plans and the inclusions from 10 April 2024.

Our plans are a prepaid mobile service offered by Lebara using the Vodafone network. Here are the plans and the inclusions that will take effect on 10 April 2024. If you are an existing customer, you can check or change your plan by logging into MyLebara.

30 Day Plans
Extra Small 30 DaySmall 30 DayMedium 30 DayLarge 30 DayExtra Large 30 Day
Plan cost $19.90$24.90$29.90$39.90$49.90
Data10GB25GB35GB50GB100GB
Network (This is maximum potential network speed. Actual speeds will vary and may be slower).4G (speed capped at 150Mbps)4G (speed capped at 150Mbps)4G/5G (speed capped at 150Mbps)4G/5G (speed capped at 150Mbps)4G/5G (speed capped at 200Mbps)
Standard national talk and textUnlimited
Unlimited standard international minutes (See countries below)N/A26 Unlimited Small Plan Countries35 Unlimited Medium Plan Countries50 Unlimited Large Plan Countries60 Unlimited Extra Large Plan Countries
International minutes (See countries below)N/A100 mins to Zone 1 Small Plan Countries, 200 bonus mins to selected Zone 1 Small Plan Countries & 30 mins to Zone 2 Countries100 mins to Zone 1 Medium Plan Countries, 200 bonus mins to selected Zone 1 Medium Plan Countries & 30 mins to Zone 2 Countries200 mins to Zone 1 Large Plan Countries, 100 bonus mins to selected Zone 1 Large Plan countries & 50 mins to Zone 2 Countries200 mins to Zone 1 Extra Large Plan Countries, 100 bonus mins to selected Zone 1 Extra Large Plan countries & 50 mins to Zone 2 Countries
Standard international minutesUp to 300 mins to 5 countriesN/A
Unlimited standard international text (See countries below)N/A60 selected countries
Discount/extra data with every Auto-Recharge5GB bonus data10% off each recharge amount10% off each recharge amount10% off each recharge amount10% off each recharge amount
$ credit to other countries$3$5$5$10$10
Long Expiry Plans
Extra Small 360 DaySmall 360 DayMedium 360 DayLarge 360 Day
Plan cost$160$200$250$300
Expiry360 days360 days360 days360 days
Data120GB180GB260GB425GB
Network
(This is maximum potential network speed. Actual speeds will vary and may be slower).
4G
(speed capped at 150Mbps)
4G
(speed capped at 150Mbps)
4G/5G
(speed capped at 150Mbps)
4G/5G
(speed capped at 150Mbps)
Standard national talk and textUnlimited
Unlimited standard international minutes
(See countries below)
N/A26   Unlimited Small Plan Countries35 Unlimited Medium Plan Countries50 Unlimited Large Plan Countries
Standard international minutes
(See countries below)
Up to 300 mins to 5 countriesN/AN/AN/A
Standard international minutes
(See countries below)
N/A50 mins to Zone 1 Small Plan Countries & 150 bonus mins to selected Zone 1 Small Plan Countries 50 mins to Zone 1 Medium Plan Countries & 150 bonus mins to selected Zone 1 Medium Plan Countries100 mins to Zone 1 Large Plan Countries 
$ credit to other countriesN/A$5$5$10
Data Only Plans
SmallMediumLarge
Plan cost$22$37$50
Expiry30 days60 days90 days
Data30GB60GB90GB
Network (This is maximum potential network speed. Actual speeds will vary and may be slower).4G/5G (speed capped at 150Mbps)4G/5G (speed capped at 150Mbps)4G/5G (speed capped at 200Mbps)

Roaming Add-on
Economy Roaming add-onFirst Class Roaming add-on
Add-on cost$15$45
Expiry2 days10 days
Add-on data inclusion500MB3GB
Add-on standard talk inclusion50 minutes150 minutes
Add-on standard SMS/MMS inclusion50 SMS/MMS150 SMS/MMS
Pay As You Go or Standard Plan

If you’re on a Pay As You Go or a Standard Plan, you’ll continue to use your credit against our new rates from 10 April 2024. 

Here are our new rates.

Current RateRate from 10 April 2024
Data2c/MB3c/MB
Standard national calls15c/min15c/min
Standard national & international text15c/SMS15c/SMS
Standard national or international MMS25c/MMS25c/MMS

Frequently asked questions

Your next Automatic Recharge after 10 April 2024, will be updated to the nearest available plan as per the text or email that you received from us. Please note that some of the Auto-Recharge offers regarding discounts and/or extra data on each recharge have changed. Please refer to the table above or head to our Automatic Recharge support page.

To opt out of Automatic Recharge head to MyLebara.

If you previously purchased a valid Starter Pack prior to the plan changes, you’ll still be able to activate that Starter Pack until the stated expiry date. However, from 10 April 2024, the plan inclusions will be as follows:

If you previously purchased a valid Extra Small 30 Day, Extra Small 360, Data Only (Small/Medium/Large) Starter Pack prior to the plan changes, you’ll still be able to activate that Starter Pack with the new inclusions after 10 April 2024. At the end of the relevant expiry period, you’ll only be able to recharge on any plans in market from 10 April 2024.

If you previously purchased a valid Small 180 Day, Medium 180 Day, Large 180 Day or Extra Extra Large 30 day Starter Pack prior to the plan changes, you’ll be able to activate these with their inclusions. At the end of the relevant expiry period, you’ll only be able to recharge on those plans or choose a new plan. However, if you recharge on a plan offered from 10 April 2024, you will not be able to recharge or return back to the previous plan.

If you’ve previously purchased a valid Extra Small 5 Day, Extra Small 180 Day, Extra Small 90 Day, Small 90 Day, Large 90 Day Starter Pack prior to the plan changes, you’ll be able to activate these plans with their inclusions. At the end of the relevant expiry period, you’ll only be able to recharge on the plans in market from 10 April 2024.

If you’ve previously purchased a valid Small 30 Day, Medium 30 Day, Large 30 Day, Extra Large 30 Day, Small 360 Day, Medium 360 Day, Large 360 Day, Starter Pack prior to the plan changes, you’ll be able to activate these plans and will receive the new inclusions. At the end of the relevant expiry period, you will only be able to recharge on plans in market from 10 April 2024. 

If you previously purchased a valid recharge voucher for Extra Small 30 Day, Extra Small 360, Data Only Small/Medium/Large prior to 10 April 2024, you’ll still be able to use that voucher and will receive the new inclusions. 

If you previously purchased a valid recharge voucher for Small 30 Day, Medium 30 Day, Large 30 Day, Extra Large 30 Day, Small 360 Day, Medium 360 Day, Large 360 Day, Medium 90 Day prior to 10 April 2024, you’ll still be able to use that voucher and will receive the new inclusions. At the end of the relevant expiry period, you’ll only be able to recharge on plans in market from 10 April 2024.

If you previously purchased a valid recharge voucher for Extra Small 5 Day, Extra Small 180 Day, Extra Small, 90 Day, Large 90 Day prior to 10 April 2024, you’ll still be able to use that voucher and will receive the inclusions of your plan. At the end of the relevant expiry period, you’ll only be able to recharge on plans in market from 10 April 2024.

If you previously purchased a valid recharge voucher for Small 180 Day, Medium 180 Day, Large 180 Day, Extra Extras Large 30 Day prior to 10 April 2024, you’ll still be able to use that voucher and will receive the inclusions of your plan. At the end of the relevant expiry period, you’ll only be able to recharge on those plans or choose a new plan in market from 10 April 2024. However, if you recharge on a plan offered from 10 April 2024, you will not be able to recharge or return back to the previous plan.

You can continue to use your current stacked plan until the final installment of that stacked plan. The next stacked plan that kicks in will contain the new inclusions. If you want to stack additional plans after 10 April 2024, you’ll only be able to stack the new plan options.

After 10 April 2024, customers will still have access to the data that they have banked (up to a maximum of 200GB). Banked data and relevant expiry periods remain unchanged. Data speeds will be capped from 10 April 2024 at 150Mbps or 200 Mbps depending on your recharge option as per the table above.

After 10 April 2024, data will be capped on our current in market plans at speeds of up to 150/200Mbps. This is typically suitable for day-to-day usage of your mobile devices including standard definition video streaming, listening to music, video calling, web browsing, social media, email and messaging. This is maximum potential network speed and actual speeds will vary and may be slower.

Unlimited minutes to these countries for each plan.

Small Plan Medium Plan Large Plan Extra Large Plan
Argentina Argentina Argentina Argentina
Brazil Brazil Austria Austria
Canada Cambodia Bangladesh Bangladesh
Chile Canada Brazil Brazil
China Chile Cambodia Brunei Darussalam
Colombia China Canada Cambodia
Germany Colombia Chile Canada
Guam France China Chile
Hong Kong German Colombia China
India Guam Denmark Colombia
Indonesia Hong Kong Finland Costa Rica
Ireland Hungary France Cyprus
Japan Iceland Germany Czech Republic
Korea South India Greece Denmark
Malaysia Indonesia Guam Finland
Malta Ireland Hong Kong France
Mexico Japan Hungary French Guiana
New Zealand Korea South Iceland Germany
Peru Malaysia India Greece
Puerto Rico Malta Indonesia Guam (30 only)
Romania Mexico Ireland Hong Kong
Singapore New Zealand Israel Hungary
Slovenia Norway Italy Iceland
Thailand Peru Japan India
United Kingdom Puerto Rico Korea South Indonesia
United States Romania Kuwait (360 only) Ireland
Singapore Malaysia Israel
Slovenia Malta Italy (30 only)
Sweden Mexico Japan
Taiwan Mongolia Korea South
Thailand Netherlands Luxembourg
United Kingdom New Zealand Malaysia
United States Norway Malta
Venezuela Peru Mexico
Vietnam Poland Mongolia
Puerto Rico Netherlands
Romania Netherlands Antilles (30 only)
Slovakia New Zealand
Slovenia Norway
South Africa Peru
Spain Philippines (30 only)
Switzerland Poland
Taiwan Portugal
Thailand Puerto Rico
Turkey Reunion
United Kingdom Romania
United States Singapore
Venezuela Slovakia
Vietnam Slovenia (30 only)
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey (30 only)
United Kingdom
United States
Venezuela
Vietnam

Zone 1 countries for each plan

Small Plan Medium Plan Large Plan Extra Large Plan
Afghanistan Afghanistan Afghanistan American Samoa
American Samoa American Samoa (180/360 only) American Samoa Egypt
Austria Austria Costa Rica Iran
Cambodia Bangladesh Cyprus Jordan
Costa Rica Costa Rica (180/360 only) Czech Republic Laos
Cyprus Cyprus (180/360) Egypt Lebanon
Czech Republic Czech Republic (180/360 only) Iran Myanmar
Denmark Denmark Jordan Nigeria
Egypt Egypt (180/360 only) Kuwait (30 only) Paraguay
Finland Finland Laos Sri Lanka
France Greece Lebanon Afghanistan
Greece Israel Luxembourg Kuwait
Hungary Italy Myanmar Nepal
Iran Jordan (180/360 only) Nepal Saudi Arabia
Israel Kuwait Nigeria United Arab Emirates
Italy Laos (180/360) Pakistan (30 only)
Jordan Lebanon (180/360) Paraguay
Kuwait Luxembourg (180/360) Philippines
Laos Myanmar (180/360) Portugal
Lebanon Nepal Saudi Arabia
Luxembourg Netherlands Sri Lanka
Myanmar Pakistan United Arab Emirates
Nepal Paraguay (180/360)
Netherlands Philippines (180/360)
Nigeria Poland
Paraguay Portugal (180/360)
Philippines Saudi Arabia
Poland South Africa
Portugal Spain
Saudi Arabia Sri Lanka (180/360)
South Africa Switzerland (180/360)
Spain Turkey
Sri Lanka United Arab Emirates (180/360 only)
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
Venezuela
Vietnam

Bonus Zone 1 countries for each plan

Small 30/360 Day Plan Medium 30 Day and 90 Day Plan Large 30 Day Plan Extra Large 30 Day Plan Medium 360 Day Plan Large 30 Day and Large 360 Day Plan
Bangladesh American Samoa Afghanistan American Samoa Bangladesh Pakistan
Pakistan Costa Rica American Samoa Egypt Pakistan
Cyprus Costa Rica Iran
Czech Republic Cyprus Jordan
Egypt Czech Republic Laos
Iran Egypt Lebanon
Jordan Iran Myanmar
Laos Jordan Nigeria
Lebanon Kuwait Paraguay
Luxembourg Laos Sri Lanka
Myanmar Lebanon Afghanistan
Nigeria Luxembourg Kuwait
Paraguay Myanmar Nepal
Philippines Nepal Saudi Arabia
Portugal Nigeria United Arab Emirates
Sri Lanka Pakistan
Switzerland Paraguay
United Arab Emirates Philippines
Portugal
Saudi Arabia
Sri Lanka
United Arab Emirates

Zone 2 countries for Small 30 Day, Medium 30 Day, Large 30 Day, Extra Large 30 Day

Croatia
Ethiopia
Fiji
Ghana
Iraq
Qatar
Serbia
Somalia
South Sudan
Sudan
Syria

Argentina
Austria
Bangladesh
Brazil
Brunei Darussalam
Cambodia
Canada
Chile
China
Colombia
Costa Rica
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
French Guiana
Germany
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Korea South
Luxembourg
Malaysia
Malta
Mexico
Mongolia
Netherlands
New Zealand
Norway
Pakistan
Paraguay
Peru
Poland
Portugal
Puerto Rico
Reunion
Romania
Russia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
United Kingdom
United States
Venezuela
Vietnam

If you’re experiencing financial hardship, check out our support page.