We are aware some customers are currently experiencing interruptions to voice calls. Our technical teams are working to resolve the issue as quickly as possible. We apologise for the inconvenience.

ID Validation

Lebara’s Remote ID Validation Tool helps to protect you from a transaction being made using your identity without your permission.

For certain transactions, we’ll send a text message with a link to the Lebara Remote ID Validation Tool. You’ll need to expressly consent to us collecting and using your personal information (including any sensitive information) for this purpose.

 Through the tool, you’ll be asked to:

  • Take and upload a photograph of your identification document (Australian driver’s licence, Passport or Proof of Age Card)
  • Confirm that the written information collected from your ID is correct.
  • Take and upload a brief video to establish that you are the owner of the identification provided.

The Lebara Remote ID Validation Tool uses biometric measurements from your photo and compares it to your ID to validate a match. It also completes a number of checks on the security features of your ID document to ensure it is legitimate.

Check out our Privacy Policy for details on how we handle your personal information.