We are aware some customers are currently experiencing interruptions to voice calls. Our technical teams are working to resolve the issue as quickly as possible. We apologise for the inconvenience.

Joining Lebara and activating your new SIM

This support article will cover how to get a new Lebara SIM and how to activate it.

Getting a new SIM

Here’s how to get a new Lebara SIM.

You can order a new SIM online for your phone or tablet through our website. The approximate delivery time is 5 to 7 working days.

You can also purchase a new SIM from over 10,000 Lebara outlets nationally. This includes Coles, Woolworths, 7-Eleven or other major convenience stores.

Activating a new SIM

To activate your SIM, head to our activation portal  and enter the last 10 digits of your SIM/ICC ID number printed on your SIM pack.

If you’d like to bring your number across to Lebara, tick ‘PORT IN’ If you require any assistance, feel free to call us at 1300 126 122.

You can also activate by calling us at 126122 or 1300 126 122.

After you purchase a Starter Pack, you have 60 days to activate your SIM before it expires. When you activate the SIM, you’ll need to provide us with your name, an Australian residential address, email address and valid identification.

Here are the accepted forms of ID you can provide when activating your prepaid service. We don’t accept expired ID and if you’re not an Australian resident, we accept an international passport.

Here is the accepted ID:

  • Drivers licence
  • Medicare card
  • Australian passport
  • International passport
  • Immigration card

Joining Lebara FAQs

Once you have a Lebara SIM, you can transfer your number to Lebara during the activation process.

If your previous account was postpaid, you’ll need your account number which is available on your last bill.

You would receive a verification PIN via SMS on your existing mobile service to which you would have to reply (with the same PIN).

Please make sure your current service is active and has enough credit to reply to the verification SMS.

A successful transfer may take up between 4 to 8 working hours.

The transfer may fail due to the following reasons:

  • The details submitted to port in does not match with the previous provider.(Name, Date of Birth, Account number)
  • The verification SMS sent back to Lebara Mobile is incorrect. If transfer isn’t successful, please call us at 1300 126 122 or email us at care@lebara.staging.noisebirds.com.au.

Most devices sold in Australia are compatible with Lebara Mobile SIMs. Many international devices will also work. If your phone was provided by another network it is possible that it has a network lock. If that is the case, please speak to your past provider and ask them to unlock the device.