We are aware some customers are currently experiencing interruptions to voice calls. Our technical teams are working to resolve the issue as quickly as possible. We apologise for the inconvenience.

3G Network

At Lebara we are always working hard to bring you faster speeds and new features on our mobile network. Our 4G network now covers more than 24 million Australians and our state-of-the-art 5G network is stronger than ever. With superior speeds and greater connectivity available across these networks, we are now preparing to switch off our legacy 3G mobile network on 15 December 2023.

This means if you’re a Lebara customer that uses 3G, it is time to upgrade to a new device that can work on 4G and 5G networks. Our priority is to keep our remaining 3G customers connected and help ensure they make a smooth transition to 4G or 5G prior to the December 2023 switch off date.

Additional information

The vast majority of our customers do not have to do anything at all and will continue accessing our 4G and 5G networks as they do today.

Customers that have 3G-only handsets, tablets and connected devices will need to upgrade those devices before December 2023.

Some 4G handsets may also need settings changes to be able to continue to make and receive voice calls using our 4G network.

All 3G-only devices (including phones, tablets and mobile broadband devices) and in rare cases, some older 4G phones, will be affected.

Some older 4G phones that do not have a feature called ‘VoLTE’ (Voice over Long Term Evolution) will not be able to make and receive voice calls.

Please contact your device manufacturer if you are unsure of your device’s specific capabilities.

If you have a 3G-only phone then you will no longer be able to make calls, send texts or access the internet on your phone when the 3G network switches off.

You will still be able to make emergency 000 calls on other 3G networks when in coverage.

Internet access via Wi-Fi is still possible.

We recommend you upgrade your phone to a 4G or 5G compatible device to continue having mobile service.

No. Other devices like tablets, mobile broadband modems, smart watches, some home security systems, and other connected devices might also be using 3G services. Please contact your device manufacturer or Lebara if you are unsure of your device’s specific capabilities.

Voice over LTE (VoLTE) is a feature that allows you to make voice calls using our 4G network. You might need to turn the VoLTE setting on. You can check your device and settings on our VoLTE support page.

Android devices

If you have a Samsung device, Voice over LTE should automatically be enabled. If you’ve previously disabled VoLTE and want to reenable it, or would like to check if it’s enabled on your Android device, please go to your Settings > Mobile Networks

Apple devices

If you have an Apple device iPhone 6 or later, Voice over LTE should be automatically enabled. To check this or manually enable, please go to Settings > Mobile > Mobile Data options > Voice and Data

The best way to recycle your old device is with Mobile Muster, the Australian mobile industry’s official recycling scheme. Alternatively, please consider eWaste recycling facilities which may be offered by your local council.

Some devices won’t be able to make emergency 000 calls on our network after 15 December 2023. To ensure you can make emergency calls after this date, we strongly advise changing to a compatible device prior to 15 December 2023. See our compatible devices here.